REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for choosing www.purecorkpad.com! We are committed to providing you with high-quality natural cork coasters. If you are not satisfied with your purchase, we hope that you will read the following refund terms carefully so that you can understand our refund policy.

1. Refund Request
   If you are not satisfied with the product you purchased, you can submit a refund request within 30 days of receiving the product. Please ensure that the product is unused and the original packaging is intact.
2. Refund Conditions
   To be eligible for a refund, please note the following:
   ●The product is unused and undamaged and in a saleable condition.
   ●Retain the original packaging and all accessories.
   ●Provide relevant proof of purchase, such as order confirmation email or payment receipt.
3. Refund Process
   Please follow the steps below to request a refund:
   ●Send an email to freshsealia@purecorkpad.com with your order number and refund request instructions.
   ●We will contact you within 1 business day of receiving the request to confirm the refund request and provide a specific return address.
   ●Send the product back to the address we specify and ensure the package is safe during transportation.
4. Refund Processing
   Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund within 5 working days. The refund will be returned according to your original payment method, and the specific arrival time may vary depending on the bank’s processing cycle.
5. Shipping Policy
   Please note that the shipping costs incurred by the return are borne by the customer, unless the return is caused by product defects or wrong shipments. In this case, we will bear the shipping costs.
6. After-sales Service
   If the product you received is defective or wrong in any way, please contact us within 7 days of receipt. We will provide you with a replacement or refund service after verification.
7. Contact Us
   If you have any questions or need further information, please contact us at the following email:
   freshsealia@purecorkpad.com

We appreciate your understanding and support and look forward to providing you with high-quality natural cork products!