FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.purecorkpad.com. To help you better understand our natural cork coasters and the purchasing process, we have compiled the following frequently asked questions and their answers. For further information, please feel free to contact us by email at freshsealia@purecorkpad.com.

1. Where can I buy your products?
   All of our natural cork coasters can be purchased online through our website www.purecorkpad.com. Please browse our product pages, select the style you like and make your purchase.
2. How are your products made?
   All of our coasters are made of high-quality natural cork, ensuring environmental protection, durability and beauty. We focus on sustainability and environmental protection, and try to use materials from renewable resources.
3. What payment methods do you offer?
   We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard) and other electronic payment methods. All payment processes are encrypted to ensure your transaction security.
4. How long does it take to process my order?
   Once you place your order and confirm payment, we will process your order within 2 business days. Shipping times vary depending on your location and the shipping method you choose.
5. Can I track my order?
   Yes, you will receive a confirmation email once your order has been shipped with your tracking number. You can use this number to check the status of your order on our logistics partner’s website.
6. How do I request a refund?
   If you are not satisfied with your purchase, please contact us within 30 days of receiving your item by email at freshsealia@purecorkpad.com to request a refund. Please ensure that the product is unused and in its original packaging. Please refer to our refund policy for the refund process.
7. Do you ship internationally?
   Currently, we mainly support UK and international orders. Please refer to our shipping policy for details.
8. Is there a warranty on the product?
   Our products are durable under normal use, but due to their natural material characteristics, the specific warranty terms vary from product to product. If you find any quality problems with the product after receiving it, please be sure to contact us within 7 days and we will provide you with a replacement or refund service.
9. How do I contact customer service?
   If you encounter any problems during your purchase or have any other questions, please feel free to contact the customer service team via email: freshsealia@purecorkpad.com. We will get back to you as soon as possible.

Thank you for visiting www.purecorkpad.com, we look forward to providing you with quality natural cork products!